WELCOME TO ALZENA
Protecting your personal data and privacy is our top priority. This Privacy Policy outlines how we collect, use, and disclose your data in accordance with UK law. Please read this policy carefully.
COLLECTION OF DATA
We may collect personal information including, but not limited to, your name, delivery address, email, phone number, payment details, and purchase history. This information is collected to process orders and provide customer support. We may share your information with third parties such as suppliers or couriers to fulfill your order.
USE OF YOUR PERSONAL INFORMATION
We may use your data for research, customer feedback, and marketing purposes, including promotions, newsletters, and website improvements. You have the right to opt out of marketing communications at any time.
INFORMATION SHARING WITH THIRD PARTIES
Your information may be shared with trusted third parties, such as delivery services, payment providers, and fraud prevention agencies. While we take measures to ensure data protection, we are not responsible for third-party data usage outside our Privacy Policy.
COOKIES
We use cookies to enhance your browsing experience. Cookies help recognize your device and track site interactions. You can disable cookies, but some website features may not function properly. We also use Google Analytics to analyze user activity.
PERSONAL INFORMATION WE COLLECT
We collect information automatically, such as IP addresses, browsing activity, and device data. Additionally, when you place an order, we collect billing, shipping, and payment details to process transactions securely.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use order information to process payments, arrange deliveries, and prevent fraudulent activity. Device data helps us improve website functionality and security.
SHARING YOUR PERSONAL INFORMATION
We share data with third-party providers such as Shopify and Google Analytics. You can read their respective privacy policies and opt out of tracking if preferred.
BEHAVIOURAL ADVERTISING
We use targeted advertising based on your browsing activity. You can opt out through platforms such as Facebook, Google, and Bing.
DO NOT TRACK
Our site does not respond to Do Not Track signals.
YOUR RIGHTS
If you are a UK or EU resident, you have the right to access, correct, or request the deletion of your personal data. Contact us to exercise these rights.
DATA RETENTION
We retain order information for business and legal compliance unless you request deletion.
MINORS
Our website is intended for individuals aged 18 and above.
CHANGES TO THIS POLICY
We may update this policy as needed for legal or operational reasons.
CONTACT US
For privacy-related inquiries, contact us at support@alzena.com or by mail at:
Alzena Online Limited, 124 Milkstone Road, Rochdale, Greater Manchester, OL11 1NU, United Kingdom
SECURITY AND YOUR RIGHTS
We implement security measures to protect your data. However, it is your responsibility to maintain the confidentiality of your account credentials. You also have the right to request access to or correction of your personal data.